Superior Customer Service System: Your Competitive Advantage
What gives a business the competitive advantage? The secret is providing top-notch customer service. When your service is better than…
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5 Steps to creating effective business systems
What is a system? A system is a way of doing things that helps you achieve a specific result. …
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Can Your Business Run Without You? Create Freedom by Creating Systems
Most of us use some type of systems on a day-to-day basis. Whether we use our cell phones, daily planners,…
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An Example of Why Standard Operating Procedures Should Be Simple
The weather is warming up here in South Africa, and I really feel spring fever approaching. I love gardening, and…
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How to Compile Standard Operating Procedures that Work
I often encounter business owners that complain that they have Standard Operating Procedures in their company, but that nobody adheres…
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Be more productive: Avoid the tyranny of the urgent
The urgent can be defined as that which cries out for attention, whether or not it is important. It could…
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10 Free Business Tools to Help Your Small Business Succeed
Any small business owner would like to keep input costs to a minimum, and nothing beats free! Listed below are…
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5 Reasons Why Online Services Are So Popular
It does not matter whether you call it virtual assistance, freelancing, online secretarial services or virtual administrative support. What matters…
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Be more productive: Leave your desk!
When I’m swamped with work, I tend to sit in front of my computer for hours, yet I don’t feel…
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Be more productive: Hit “Delete”
As a small business owner, people are continually making demands on your time and resources. Have you, for instance, ever…
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