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Systems
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Process improvement – NOT!

In the early 20th century someone said:  “Process improvement is the focused application of common sense.” Yesterday I took my son…

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Productivity
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Be more productive: Improve! Improve! Improve!

I love challenging the status quo – not just for the sake of changing things – but because there are…

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Productivity
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How productive is your work day?

Most business owners would like to run their business in an effective, economical and efficient manner to ensure the greatest…

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Online business tools
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Asana – a great online organization tool

I love trying new applications to improve productivity, and was pleasantly surprised when I discovered Asana.com. Asana was developed to address…

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Management
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Delegation and its consequences

What is delegation? Delegation is sharing tasks and authority with your team in order to accomplish your goals more quickly…

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Standard Operating Procedures
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How to document your procedures

Documenting routine tasks and activities to systemise your business can be a complete nightmare. I often hear the following from…

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Standard Operating Procedures
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5 Tips for Writing Effective Standard Operating Procedures

A Standard Operating Procedure is a written instruction that a worker should follow to perform a task effectively.  It communicates…

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Systems
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Superior Customer Service System: Your Competitive Advantage

What gives a business the competitive advantage? The secret is providing top-notch customer service. When your service is better than…

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Systems
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5 Steps to creating effective business systems

What is a system? A system is a way of doing things that helps you achieve a specific result.  …

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Systems
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Can Your Business Run Without You? Create Freedom by Creating Systems

Most of us use some type of systems on a day-to-day basis. Whether we use our cell phones, daily planners,…

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