Systems: 3 Excuses for not setting them up

systems

Creating systems in your business are crucial for survival and success, yet so many of us never get down to getting these into place.  We spin our wheels and get distracted and remain super busy, exhausting ourselves in the process. We are overwhelmed and our businesses suffer for it. Are you guilty of holding yourself … Read more Systems: 3 Excuses for not setting them up

Process improvement – NOT!

In the early 20th century someone said:  “Process improvement is the focused application of common sense.”

Yesterday I took my son to collect his ID document at the Department of Home Affairs.  We stood for over an hour in a row with only 4 people ahead of us until we were finally helped.  Because I was bored, I started reading the numerous signs that had been put up against the wall with all their rules and regulations.  These signs had been printed out on A4 computer paper and were stuck against the wall.

The first, dog-eared with age, struck me:

sign1

Read moreProcess improvement – NOT!

Be more productive: Improve! Improve! Improve!

I love challenging the status quo – not just for the sake of changing things – but because there are always ways to do things better.  Here are some suggestions to improve your business productivity.

  • Start with yourself

Take some time away from slaving at your small business.  Step back.  Read. Ponder. Analyze. Plan.

Understand where productivity takes place and what influences it.  Understand the input, processes, output model.

How do you plan to improve your own personal performance?  Your company will improve at the rate you improve.  Lead by example.

  • Involve everyone 

Read moreBe more productive: Improve! Improve! Improve!

Superior Customer Service System: Your Competitive Advantage

What gives a business the competitive advantage?

The secret is providing top-notch customer service.

When your service is better than the competition, profits keep rolling in.

Think of your experience as a customer.  Have you ever been frustrated with dysfunctional telephone technology that features such customer annoyances like voice mail systems with frustratingly lengthy menu options?  What about the caller-hold features with maddening distorted and loud elevator music punctuated by commercial messages?  And then to add insult to injury, when a real person eventually answers the call, they have little knowledge about the company’s products and no power to solve your problems or fix what is wrong.

How do you provide unfailing top-notch customer service?

Read moreSuperior Customer Service System: Your Competitive Advantage

5 Steps to creating effective business systems

What is a system? A system is a way of doing things that helps you achieve a specific result. The diagram above describes what goes into achieving the results you want. The Input is the resources that are available to your employees. The Process refers to how these resources are best utilized to achieve your … Read more 5 Steps to creating effective business systems

Can Your Business Run Without You? Create Freedom by Creating Systems

Most of us use some type of systems on a day-to-day basis. Whether we use our cell phones, daily planners, or email inbox, we have most of our time and day organized. Have you ever thought how valuable systems could be for your business? What if you were away for a week or two? Would … Read more Can Your Business Run Without You? Create Freedom by Creating Systems

Boost your business by creating effective systems

                Any business owner will be able to tell you that a business built on effective systems is far more successful than one that is not. The Business Directory defines a business system as a methodical procedure or process that is used as a delivery mechanism for providing … Read more Boost your business by creating effective systems