How to Achieve Your Goals in The New Year

achieve your goals

Achieve your goals During a recent survey on successful people, it was discovered that one of the main difference between the top achievers and the rest was that those in the top 10% had clearly defined goals.  When the researchers probed deeper they found that the people who were in the very top ranks of … Read more How to Achieve Your Goals in The New Year

Ensure excellent customer relations through thorough record-keeping

The other day, I visited the doctor for a routine check-up.  On arrival, I was informed that my file had been lost, and I therefore had to fill in all the information again.  Not only that, but the receptionist had the attitude that it was my fault the file was misplaced!  All the information regarding … Read more Ensure excellent customer relations through thorough record-keeping

The tickler file – then and now

I first encountered this very simple but effective system when working for a lawyer years ago.  Every time we worked on a file, we would reschedule it for follow-up after a certain time.  For instance, if we sent a letter of demand to someone, we had to proceed with further steps if the person had … Read more The tickler file – then and now