In the early 20th century someone said: “Process improvement is the focused application of common sense.”
Yesterday I took my son to collect his ID document at the Department of Home Affairs. We stood for over an hour in a row with only 4 people ahead of us until we were finally helped. Because I was bored, I started reading the numerous signs that had been put up against the wall with all their rules and regulations. These signs had been printed out on A4 computer paper and were stuck against the wall.
The first, dog-eared with age, struck me: