Delegation and its consequences

What is delegation?

Delegation is sharing tasks and authority with your team in order to accomplish your goals more quickly and effectively.

What happens if you don’t delegate?

• Your stress levels increase because you have more work than you can cope with
• This leads to unaccomplished tasks on your plate
• Your small business suffers
• Client expectations are not met

What happens if you do delegate?

• You can meet the demands of your business
• You create competence in your employees
• You nurture a sense of responsibility and trust
• Your small business benefits
• Client expectations are met

Why is it so difficult to delegate?

I encounter small business owners daily who find it extremely hard to delegate. They know that it’s the right thing to do, but are scared of losing control of the outcome. They know that they can likely do the task themselves more quickly and better than if they delegate it. They also are afraid that the time it will take to supervise the task will be more than if they simply did it themselves.

I met a business owner with the motto: “If I do it myself, I know it will get done.” This may be true, but he has a huge amount of stress because he tries to do it all himself, and the prospects of his business growing past a one-man show is very slim.

A simple example of the consequences of delegation

A client contacts two small businesses to complete a similar project. The deadlines are tight.

The owner of Company A understands how critical time is. Because time is so tight, he cannot go back later to reconsider or check the work done. He considers that his team have made some mistakes in the past, so he decides to tackle the project himself.

The owner of Company B also understands how tight the deadline is. He also realises that he won’t have much time to review the work done. He therefore sits down and breaks the project into specific parts. He then delegates each part to a team member. This frees him to check the work, since he has also noticed that his team has made some mistakes in the past.

Both the small companies meet the deadline with their projects. However, Company B delivers a more complete and well-thought out project. Company A with its overburdened manager ended up sacrificing quality just to get the job done.

Who will the client chose for the next project?