Streamlining your business for better profits

Admin Support

Help Where You Need It Most

Free yourself to concentrate on the creative tasks you enjoy doing in your business, and leave the virtual day-to-day management of projects, operations, and team members up to me. I offer admin support packages from 5 hours to 40 hours a month, based on YOUR unique needs. Make your life easier with key business systems customized, set up and managed to fulfil your needs.

Compiling Procedures and SOPs

  • Ensure a strategic plan is in place (and in use!)
  • Database setup and maintenance
  • Online calendar setup and maintenance
  • Accounting system setup and payment reminders
  • Customer service system
  • Internet marketing system
  • Backups
  • E-mail management/merge
  • Document routine processes or compile Standard Operating Procedures (SOPs)
  • Create flowcharts to simplify and enhance Standard Operating Procedures
  • Standard Operating Procedures for admin and HR
  • Implement automated business tools and software

admin supportProject Management Support

You may have projects that are half completed or put on the back burner simply because you do not have time to address them, although they could be essential to the growth of your business. Focus on your goals, and leave the administration to us. I will ensure that your documentation is up-to-date, and that your stakeholders are informed at all times. Support can be offered in the following ways:

  • Assistance in developing the scope
  • Assistance in determining available resources
  • Set up an online project management system
  • Timeline adjustments and reporting
  • Maintain contact with the project team
  • Documentation of all processes
  • Ensure everyone is informed
  • Compile project reports

admin supportWebsite Support

Your website is often the first point of contact your potential clients have with you. If you would like to project a professional image, and at the same time attract more clients, we can help you. I can do the following for you:

  • Domain name registration and web activation
  • Source and manage web/developers, graphic designers, copywriters, etc. as needed
  • Website management/troubleshooting
  • Add Google Analytics or other statistical tools
  • Check for dead links and old data
  • Manage updates to website
  • Create and add opt-in forms for newsletters, etc.
  • Ensure all web pages view correctly in different web browsers

Newsletter Support

  • Create a master template
  • Create a schedule of newsletter delivery to keep client accountable for when material must be ready
  • Send reminders to appropriate role players for their input
  • Proofread the newsletter, provide suggestions and ensure important information is included
  • Implement an e-mail delivery programme
  • Recycle the content and post on client website
  • Manage ads and other promotional material
  • Online press releases

Social Media Management

Your online presence is imperative if you want to generate more leads. However, focusing on growing your business does not always allow for doing this personally. In addition, one can easily become sidetracked and waste valuable time in social interaction.

I assist with the following:

  • Develop and implement an overall strategy for social media activities
  • Set up accounts with various social media outlets – Twitter, Facebook, Linkedin, Pinterest, Google Plus, etc.
  • Integrate social media accounts
  • Maintain social media profiles by posting regular updates, following new contacts as appropriate, responding to enquiries and messages
  • Research and join social groups as appropriate
  • Measure the effectiveness of the social media strategy

admin supportTechnical editing/writing

Whether you need website content, manuals, or operational procedures for your business, you can rely on us. I also convert complicated policy documents into easy to understand, plain English/Afrikaans.

Examples of writing include:

  • Staff manuals
  • Business plans
  • Standard Operating Procedures
  • Website and blog content
  • Research reports, academic or informational articles

 

Testimonials






Sonja is a VA extraordinaire. Highly professional and polished in her communications and deliverables, she is on the ball with everything – meeting deadlines on time, while checking and clarifying to ensure she’s understood what needs to be done. She’s on time, on budget, and professional. Highly recommended! Kate Quinn, Raw Entrepreneur

Kate Quinn

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